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FAQ

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Q: Is Marble Polishing and Marble Restoration messy?

A: At Classic Marble Restoration, Inc. we treat your home as if it were our own – with respect and cleanliness. The majority of our procedures are performed with water to eliminate the creation of dust.


Q: What do you do with our furniture while you are working on our floors?

A: We will move all furniture within reason. Our Team is capable to shift around your couches, tables, and anything else that is not “built-in” or dangerous if not moved by proper handlers. To ensure that everything goes back into their proper place we will take pictures of your rooms prior to re-arranging your items. However, we do recommend that you remove small table-top and personal items from your furniture prior to our arrival to make our process as efficient as possible.


Q: Do you provide FREE estimates?

A: Yes.


Q: Once you complete your service will I be required to have professional follow-up care?

A: Typically speaking, you should have some form of annual marble maintenance performed on your floors. Marble cleaning and natural stone sealing them once per year will help to ensure that your floors are resilient and stay looking great. Classic Marble Restoration, Inc. will also educate you in dealing with your stone on a day-to-day basis as well as recommend safe cleaning products.


Q: Will I still get stains in my marble and natural stone if it is sealed?

A: Contrary to common-belief, you may still get stains even when your stone is sealed. However, most of the blemishes you find from everyday use are actually “etches” and not “stains.” Etches are generally caused from caustic products and acids, such as: citric acid, alcohol, hairspray, vinegar, and bleach. They usually appear as colorless dull spots. Stains are discolorations inside the stone that are caused by oils and dark liquids, like wine and ink. In many cases these stains can be extracted – but sometimes they can not.


Q: What is your pricing?

A: Prices will vary depending on the type of stone, extent of damage to repair, degree of difficulty, and size of the job. We do have minimum service charges for smaller services – and on the contrary, the larger the area, the better the price per sq ft will be to refinish.


Q: Do you sub-contract labor?

A: No. We have never sub-contracted another employee or company to perform our work. Our employees are all personally vetted, and are trained by our own Marble technicians and management. They are all dedicated employees of Classic Marble Restoration.


Q: How far will you travel?

A: Our local service area is Palm Beach, Broward, Dade Counties, and we also serve Naples. However, if the job is sizable, we have the capability and experience to travel and accommodate. We have worked on private islands, international cruise ships, exclusive residences in the Bahamas and South America.


Q: How to get rid of scratches on my marble floors?

A: You may be able to remove scratches from your marble floors on your own if they’re minor. However, you risk creating more scratches in the process when attempting this yourself. You can trust Classic Marble Restoration to rid those scratches completely without harming the rest of your marble floors or surface. No matter how severe the scratch, we’ve got you covered. We use high-quality abrasive diamond disks to hone away even the most stubborn of abrasions. So let us do the work and we’ll make sure your marble floors are spotless when we’re done.


Q: Is sealing marble necessary?

A: Yes, it is absolutely necessary. Without sealer, marble can stain surprisingly easily. Its abundant pores allow food and liquid to penetrate its surface, leading to pesky stains and discoloration. Sealing your marble will enable it to hold up against the many spills and accidents that it endures (which we all know are inevitable!)


Q: How to get rid of stains on marble countertops or floors?

A: It depends on the type of stain, and as always, the severity of the stain may require a professional. If they’re minor, you can create a poultice to try removing it on your own. However, we recommend you give us a call (866) 578-3600 for a free estimate before trying something that might further damage your marble.


Q: Will sealing the marble prevent staining and etching in future?

A: Sealing your marble will definitely help prevent staining in the future. Keep in mind, though, that no sealer is 100% impenetrable, and it also largely depends on employing the right type of sealer. In particular, topical sealers tend to actually increase the probability that your marble will stain as it clogs this natural stone’s pores and eventually, leading to deterioration and staining. Instead, an impregnating sealer should be applied as it improves your marble’s resistance to staining without suffocating your stone.

As for etching, this is something that sealing your marble can’t fix. While they may look like stains at first glance, they are actually chemical burns that result when acidic liquids make contact with marble. For this reason, etchings can only be removed via polishing or honing. Contact a professional to properly care for your marble!


Q: How often should our marble be serviced?

A: There is no one answer to this question as it depends on a variety of factors. For example, the color of your marble will determine how easily stains appear on your surfaces. For light marble, a stain from spilled wine may appear the same day while it may be invisible on darker marble until it’s finally cleaned. Another contributing factor is your daily usage and care of your marble surfaces; do you use cutting boards when preparing meals, or do you tend to use your kitchen counters as your cutting boards? Do you regularly sweep and mop the marble floors in your bathroom? These are the kinds of things that will contribute to the frequency with which you should have your marble serviced. A good rule of thumb is every 3 to 6 months for smaller projects and 1-2 years for bigger ones. For more information and a free estimate, contact our experienced team at Classic Marble Restoration.


Q: Can marble tile be repaired if it’s damaged?

A: Absolutely! It’s understandable to assume that you’ll have to replace a damaged marble tile. If done by experienced professionals who have the right tools and expertise, repairing your damaged tile is almost always an option. Whether it’s a simple chip or a significant crack, don’t be too quick to assume that it’s beyond repair! That being said, we definitely don’t recommend trying to DIY this kind of thing; at best, you barely make a difference, and at worst, you make the damage even more prominent. Let Classic Marble Restoration do the work and restore the flawless condition of your beautiful marble tile!


Q: What is Etching?

A: Etching is often mistaken for staining, but they are actually very different in a number of ways. An etch mark on marble is a damaged spot caused by something highly acidic resting on its surface for too long. Some common culprits are lemon juice, coffee, alcohol, tomato juice, and even some cleaning solutions. This happens because marble is made up of calcium carbonate, which reacts with acidic liquids in a way that results in a chemical change in the stone itself. For this reason, you may even notice that etching feels a little different from the rest of the surface it’s on.


Q: My floors had a beautiful shine when new. How can I restore that new shine?

A: Restoring the original shine to your floors is a job for the experts, so you’re going to call a professional to accomplish this. Why? Well, your floors have probably withstood years of foot traffic and a decent amount of wear and tear. While mopping your marble floors and only using a commercial quality cleaner on them will help keep them looking clean, these things won’t do much to bring back the fresh glow they once enjoyed. What you need is an expert polishing job, and professionals have both the experience and the high-quality equipment to make them look brand new again. Give Classic Marble Restoration a call at (866) 578-3600 and we’ll return your floors to their prime!


Q: Can you fix cracks in marble or other natural stone?

A: Absolutely, but it is not a job for the faint of heart. At Classic Marble, we know how to take a seemingly irreparable crack and make it disappear. Whether you’re dealing with marble, terrazzo, granite, or travertine, we can repair just about any crack in your natural stone. Using only the best materials with keen attention to detail, we fill in the cracks in your marble and expertly match its color so that it looks as good as new. But we don’t stop there; appearances aren’t everything! With our careful methods, your natural stone surfaces won’t just look new, but will also be strong enough to hold up against the continued wear and tear that comes with daily use.


Q: Can you get rid of water spots on marble or travertine?

A: Yes. Water spots on marble or travertine may seem similar to stains or etchings, but they’re actually different from both and therefore need to be handled differently. The difference? Water spots are actually the result of hard water being allowed to dry atop your marble or travertine surfaces. When it dries, it leaves behind a buildup of mineral deposits, which is what causes the rough feel of the spot.

To get rid of water spots from your natural stone surfaces, first, try simply using a commercial-grade stone cleaner according to the container’s instructions. Often times, this is all that’s needed. If this doesn’t work, you can buff the water spot with 0000 steel wool. Once you’re done, wipe the spot clean with a damp washcloth and dry it immediately to avoid worsening the buildup.


Q: What is the best sealer for natural stone outside?

A: In our opinion, DRY-TREAT Stain-Proof Plus Premium Impregnating Sealer is the best sealer for your exterior natural stone. This is an impregnating sealer that you use on a wide array of natural stone types from marble, to concrete, to slate. DRY-TREAT Stain-Proof is also VOC-compliant, so you won’t have to worry about exposing yourself or others to harmful chemicals when applying it. It’s strong enough for both residential and commercial properties and is formulated to allow your stone surface’s pores to breathe. Even better, this product comes with a 15-year warranty, so your investment will definitely be worth it.


Q: How long does sealer last?

A: This depends on a variety of factors, but a general range is between 1 to 5 years. Trying to determine how long a sealer will last? Consider the following:

  • Type of Sealer: Impregnating sealer typically lasts longer than topical sealer does before needing to reapply it.
  • Quality of Sealer: As with most things in life, the higher quality the product, the longer it will hold up.
  • Stone Porosity: The more porous your stone is, the more often you’ll have to reapply sealer.
  • Stone Location: Is your natural stone indoors or outdoors, in a high-traffic area of your property or a private one? The more exposed your stone is to daily usage or the natural elements, the more frequently it’ll need sealer reapplied.
  • Quality of Care: Be diligent in properly caring for your natural stone and it won’t need to be replenished as often.


Q: What is the difference between “honed” and “polished” finish?

A: The difference between honed and polished finish is a matter of their appearance.

A polished surface is the glossier, more reflective finish that you see in upscale hotels and high-end office buildings. When you see marble or other natural stone that is vibrant and extremely reflective, you can guess it had a polished finish.

A honed surface is more of a matte or satin finish, so it’s much more subdued in appearance and isn’t as reflective either. This type of finish is more likely to be found throughout people’s homes as well as in standard office buildings.

Both honed and polished finishes are great options for your natural stone; it really just depends on what kind of look you’re going for.


Q: My floors or countertop aren't as shiny as they used to be - Will polishing be enough to make them shiny again?

A: Polishing is most likely all you need to restore the shine to your countertops or floors, but keeping them that way is another story. All natural stone surfaces will eventually need to be freshened up to some degree. Still, being careful to employ the proper maintenance for them will ensure that they retain their glow for as long as possible. It’s important to stay on top of the regular maintenance and repair that your natural stone needs.


Q: How to avoid permanent stains on natural stone?

A: There are a couple of things you should do if you want to avoid permanent stains on your natural stone.

First, definitely have your stone surfaces sealed, and make sure they’re sealed with an impregnating sealer by professionals. Impregnating sealers work by penetrating the pores of your natural stone, which prevents other substances from seeping into the pores and causing stains.

Second, don’t save cleanup for later when it comes to your natural stone. Whether it’s in your bathrooms, your kitchen, or your reception desks, allowing spilled substances to sit on your stone surfaces will inevitably cause staining. No sealer can compete with perpetually poor maintenance. Stay on top of it, and you’ll stay in the clear of permanent stains.


Q: How long will my marble hold its appearance?

A: This depends on a combination of how well you take care of it and how much wear and tear it experiences on a daily basis.

Marble is extremely durable, but in the natural stone world, it’s considered to be more on the softer side. If you aren’t careful to stay on top of regularly maintaining it using appropriate cleaning methods and products, its appearance will suffer over time.

Then there’s the amount of stress it undergoes on a routine basis. For example, is it a marble floor in a popular hotel that you’re dealing with or a marble counter at a reception desk? The appearance of the former will need replenishing much sooner than that of the latter since it experiences significantly more force.


Q: How often should I seal my patio/deck?

A: For residential homes, we recommend sealing patios and decks every 3-5 years. A high-quality water-based sealer that has been expertly applied should easily hold up this long against harsh weather.

On the other hand, owners of commercial properties who have shared outdoor areas may need to do so more frequently. This is because there is a lot more traffic and daily use happening on these surfaces. Think about the amount of pool water that splashes up onto your hotel patios and decks, or the food and beverages dropped as people go from bar to lounge chair. The opportunity for stains and damage to your natural stone patios and decks abound in this setting, so resealing every 1-3 years might be necessary.

For more information, please don’t hesitate to contact us at (866) 578.3600


Devin VanceFAQ

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